chugai

Chugai Pharma Taiwan Ltd. (hereinafter referred to as the “Company") recognizes the importance of protecting personal data. In accordance with the Personal Data Protection Act ("PDPA") and related regulations, and referencing the "Regulations for the Security and the Maintenance of Personal Information Files in Wholesaling and Retailing Western Pharmaceuticals" as well as our Chugai Group's Privacy Policy PrinciplesPrivacy Policy Principles, we are committed to collecting, processing, and utilizing personal data in a lawful, fair, and reasonable manner.

This Privacy Policy applies to the collection, use, and protection of personal data in connection with your interactions with the Company through this website or by other means, including as a customer, healthcare professional, supplier, or other relevant party. However, this Policy does not apply to linked websites not operated by the Company. Please carefully read and comply with this Policy before using this website. By continuing to use this website, you confirm that you have read, understood, and fully agreed to this Policy and consent to the collection, processing, and utilization of your personal data. If you do not agree, please immediately stop using this website.

• Types of Personal Data Collected

  The personal data collected, processed, and utilized by the Company during business activities include but are not limited to:

  • General Information: Name, date of birth, gender, contact details (phone, email), address, job title, company name, etc.
  • Health-related Information: Necessary health data for pharmaceutical services and consultations, such as current or past medication usage records, medical history, examination reports, physiological measurement data, etc.
  • Online Identifiers: IP address, cookies, browsing time, and web pages visited within this site.
  • Other data required by business activities.

  If the above data involves sensitive personal information (such as health and medical information), it will receive special protection as required by law and be processed only upon explicit consent.

• Source of Personal Data

  Generally, the Company collects personal data directly from data subjects but may also obtain data lawfully from the following third parties:

  • Chugai Group affiliates.
  • Medical institutions, health authorities, commissioned Research Organizations (CRO), cooperative distribution partners, etc.
  • Social media platforms, public databases.
• Purpose of Handling Personal Data

  The personal data collected will be used legally and reasonably for specified purposes, primarily as follows:

  • For healthcare professionals (including physicians, pharmacists, pharmacy/drugstore personnel, and other healthcare professionals):
    • Providing and collecting accurate information on pharmaceutical and medical device usage.
    • Communication, information dissemination, and educational training activities.
    • Identity verification, event invitations, practical cooperation, or research.
  • For business partners and suppliers:
    • Business communication and information provision.
    • Contract negotiation, execution, performance, and subsequent management.
    • Identity verification and management of business processes.
  • Other major purposes:
    • Fulfilling legal relationships, such as providing our products and services.
    • Sharing patient and family experiences to raise disease awareness.
    • Communication such as communication/provision of information .

    If there are any changes to the above-mentioned purposes of processing, the data subject will be notified and consent will be obtained in accordance with applicable laws (if required by law).

  • Automatic Information Collection

    The website may automatically collect specific information about your website usage, including:

    • IP address and internet service provider
    • Date and time of website access
    • Webpages viewed and content downloaded
    • IP address of the referring website

    This information is used for website management and improvement, as well as analyzing usage trends.

  • Use of Cookies

    The website uses cookies to enhance functionality and provide personalized experiences. You can disable cookies through browser settings, but this may affect some website functionalities.

  • Data Protection

    The Company is committed to protecting personal privacy. Necessary security measures, such as firewalls and antivirus systems, are implemented to ensure the safety of your personal data. Personnel handling personal data sign confidentiality agreements and are subject to legal sanctions upon breaches. When it is necessary to engage third-party service providers, the Company shall require them to strictly observe confidentiality obligations and implement appropriate verification procedures to ensure their compliance.

    Unless one of the following circumstances applies, the Company will not modify or delete your personal data or files without your consent:

    • When required by law or through lawful procedures.
    • When necessary to protect or defend the rights of relevant parties on the network.
    • When necessary to protect the legitimate interests of the Company.
  • This website may contain links to third-party websites, each having its own privacy policies. The Company bears no responsibility for the privacy practices of these third-party sites.
  • Despite reasonable preventive measures, the Company cannot guarantee absolute security from unauthorized access, breaches, data loss, or leakage of personal data. Thus, no warranties regarding complete protection are provided.
• Within the necessary scope of specified purposes, personal data may be shared with the following third parties in compliance with relevant laws:
  • Domestic or cross-border Chugai Group affiliates.
  • Medical and research institutions, health authorities.
  • Pursuant to court orders or in response to lawful requests for information from government authorities.
  • Business partners, agents, suppliers, logistics providers, and information system service providers entrusted by the Company to perform relevant operations.

  All data disclosures shall be made in accordance with applicable laws, subject to necessary protective measures, and managed under the Company's Personal Data Protection and Administration Policy

• Cross-Border Data Transfer
  • The Company ensures cross-border data transfers comply with PDPA and related regulations by:
    • Obtaining explicit consent as required.
    • Implementing protective measures (e.g., encryption, access controls).
    • Adhering to standard contractual clauses (SCCs) or other compliant mechanisms.
  • Transfers among Chugai Group entities are governed by an Intra-Group Transfer Agreement (IGTA), ensuring sufficient protection levels. We have concluded an Intra Group Transfer Agreement to ensure that the transfer of Personal Data within our group is protected to a certain standard.
  • Transfers to Mainland China, Hong Kong, or Macau shall strictly adhere to restrictions and guidelines issued by competent authorities (e.g., Ministry of Health and Welfare).
• Retention Period, Region, Recipients, and Methods of Use
  • Retention:
    Unless otherwise required by applicable laws or regulations, personal data will be retained for the duration of its specific purpose. Retention may also follow contractual obligations or legitimate business needs.
  • Region:
    Personal data will primarily be processed and used within the territory of this country. However, for purposes of international collaboration or business needs, such data may be transferred to relevant jurisdictions in accordance with applicable cross-border data transfer regulations.
  • Recipients:
    Personal data will be provided, within the scope of the specified purposes and in accordance with the law, to third parties as defined in Section 4 above.
  • Methods: Processing and use via automated or non-automated means, including　but not limited to:
    • Written documentation, electronic files, email, phone, fax, SMS, electronic records, etc.
    • Data analysis, marketing and promotional activities, customer service, and contract fulfillment within the scope of business needs.
• Rights of Data Subjects
  • The Company respect and protect the following rights of data subject in accordance with Articles 3 and 14 of the PDPA:
    • Request to inquire or review personal data: You may request to inquire about or review your personal data held by the Company.
    • Request copies of personal data: You may request a physical or electronic copy of your personal data.
    • Request correction or supplementation: If you find out that your personal data is incorrect or incomplete, you have the right to request supplementation or correction.
    • Request cessation of data collection, processing, or use: If the data exceeds the original specified purpose, or if you object to its continuous use, you may request the Company to cease the relevant collection, processing, or use.
    • Request deletion: Within the scope permitted by law, you may request the deletion of your personal data.
  • Requests can be submitted via the contact information provided in Section 8. However, in accordance with applicable laws, the Company may deny requests that would conflict with its own or third parties’ significant interests, or under other circumstances as permitted by law.
    Upon receipt of your request, the Company will make a decision within the following timeframes and notify you in writing:
    • Requests for inquiry, review, or copies: A response will be provided within 15 days. If necessary, the period may be extended for an additional 15 days, with a written explanation of the reason.
    • Requests for supplementation, correction, deletion, or cessation of use: A response will be provided within 30 days. If necessary, the period may be extended for an additional 30 days, with a written explanation of the reason.
  • If the personal data you request involves sensitive personal data as defined under Article 6 of the PDPA (e.g., medical records, healthcare data, genetic information, sex life, health examination results, or criminal records), the Company will assess the nature and associated risk level of such data. Depending on the assessment, the Company may request the data subject to provide supporting documents, identity verification information, or additional written declarations to safeguard the legitimate rights and interests of the data subject or third parties.
  • Pursuant to Article 14 of the PDPA, the Company may charge necessary costs for responding to requests to inquire, review, or obtain copies of your personal data.
  • You have the option to provide personal data. Incomplete or inaccurate data may prevent the Company from providing complete services or engaging in relevant business.

• Contact Information
  For inquiries or to exercise personal data rights, please contact:
  Phone: +886-2-2715-2000 (Service Hours: 9:00~17:00)
  Email: cptcompliance@chugai.com.tw
  Postal Address: 3F.,No.260,Dunhua N. Rd., Songshan Dist., Taipei City 105405, Taiwan

• Policy Revision
  This Policy may be updated from time to time in response to changes in applicable laws and regulations, technological developments, or operational needs. Any updates will be published on the Company’s official website without individual notice. In addition, the Company will regularly review the adequacy of its Personal Data Security Maintenance Program and continuously implement improvement measures to ensure the integrity and security of personal data.